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FAQ

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Our Service Frequently Asked Questions
  • How long will it take to receive a reply after an inquiry?

    We value every inquiry. On weekdays, we will reply within 12 hours of receiving your inquiry.

  • Are you a factory or a trading company?

    We are a direct manufacturer with our own production capabilities and a trading company under our umbrella.

  • What products do you mainly offer?

    We specialize in the production of Western kitchen equipment such as fryers, griddles, pluckers, crepe makers, and more.

  • In which fields are your products mainly used?

    Our products are mainly used in hotels, restaurants, convenience stores, and food markets.

  • Do you support customized production?

    Customized production is our core business. We can develop and manufacture according to your drawings or samples.

  • What is the company's production capacity?

    We have 5 energy-efficient, modern production lines with a production cycle of approximately 35-45 days.

  • What is the company size?

    The company currently has over 80 employees, with an annual fixed turnover of 60 million RMB or more.

  • How do you guarantee product quality?

    We implement end-to-end quality management and welcome customers to inspect sample quality at our factory.

  • What are the payment methods?

    Trade terms (such as EXW, FOB, CIF, etc.) will be confirmed when quoting. We primarily accept T/T, but L/C can also be negotiated.

  • How do you arrange cargo transportation?

    Located approximately 280 kilometers from Ningbo, goods are transported to Ningbo Port and primarily by sea.

  • Which markets do you mainly export your products to?

    Our products meet international standards and certifications and are sold to more than 50 countries and regions worldwide.